Contact Us

Email: Customercare@Miss-Payday.co.uk

Complaints Procedure:

Your right to complain

We strive to offer a vital service and our track record is excellent. However, every so often someone comes away feeling unhappy about something.

Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.

We will treat your complaint confidentially, seriously and quickly.

What can I do?

It is important to let us know that you are unhappy and to give us the chance to put things right.

Making a formal complaint

There are two ways to make a complaint. You can put the information in a letter and send it to our address or email us at the address provided above.

Review of your complaint

Please allow up to 72 hours for your complaint to be addressed. We will endeavour to reply to you as quickly as possible.

In the event that you are still not satisfied after we have responded, please contact the Financial Ombudsman: www.financial-ombudsman.org.uk

Representative APR 1269.7% (variable)

Representative Example

  • Borrow £100 for 30 days
  • Amount payable: £124
  • Interest £24
  • Interest rate: 300% p.a.

Payday advances should be used for short-term financial needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counseling.

Please Remember To Be Responsible With Your Borrowing:

We strongly encourage that you only agree to a loan and the terms in which you are comfortable repaying.

Consumer Notice:

Payday loans are designed for short-term financial assistance. They are not intended or designed for long-term financial solutions. For long-term financial cash needs we highly recommend seeking the advice of a professional financial advisor.

Miss-Payday.co.uk is a Trading Style of The Quick Loan Shop Ltd which is registered in England and Wales. Registered Number: 08046177 Registered Address: 31 Dashwood Avenue, High Wycombe, Bucks, HP12 3DZ. Miss-Payday consumer credit activities are licensed by the FCA, Consumer Credit License Number: 650559 Loans are only available to over 18’s and are subject to status.

Data Protection Act 1998 No. Z3251194